Webhooks · Available now

Subscribe to every event the agent emits.

All webhooks are HMAC-SHA256 signed with a per-business secret. Verify the signature, then act on the event. Failed deliveries retry with exponential backoff for up to 24 hours.

Event types

message.received
An inbound message arrived from any channel. Includes the channel, contact, and full message body.
message.replied
An outbound reply was sent (by the AI or a human). Includes latency, citations, and the assistant ID.
conversation.escalated
The agent handed off to a human. Includes the reason, confidence score, and assignee.
conversation.resolved
A human marked the conversation resolved. Includes resolution category and time-to-resolve.
contact.updated
A CRM field changed. Useful for mirroring into your warehouse.

Configure subscriptions inside your dashboard at /app/[org]/integrations, or contact us at developer@clonvo.chat for help wiring it up.

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